Warranty, Support, and What Happens After Delivery
Updated April 2026
Warranty, support, and what happens after delivery.
Buying a Park Model RV Tiny Home is a big decision. Our goal is to make sure you feel supported not just during the purchase, but long after your home is delivered, installed, and settled in.
Our commitment after your home is delivered
Every home we sell is built by one of our manufacturing partners, Cavco Homes or Champion Homes. Both manufacturers provide a one-year factory warranty that covers defects in materials or workmanship under normal use. Our role is to guide the process, coordinate service when needed, and make sure you always have someone to reach out to if questions come up.
One of the most common questions we hear is what happens after the home arrives. Park Model RV Tiny Homes are transported to the property, placed on site, leveled, connected to utilities, and then settle into their final position. Because of that process, some small adjustments and finishing work are normal after delivery. We built our process around making that post-delivery experience smooth and well supported.
You call us first. Always.
We are your single point of contact for the full warranty year. If something needs the factory's attention, we represent you to the manufacturer and go to bat for you. You never have to chase a 1-800 number or get passed between the dealer and the factory. That is not how we do things.
We stay available long after the Welcome Home visit. If something comes up later, reach out. We will help you figure out the next step.
Our in-house warranty team
We try to handle as much warranty work as we can with our own in-house field team rather than outsourcing to contractors or handing you off to the manufacturer's warranty department like most dealers do. Having our own team means we can schedule faster, respond faster, and keep the quality consistent.
The team is currently Joel and Noah, and we're growing it carefully as we take on more homes. We schedule their time as tightly as we can, but there are a few cases where we'll bring in outside help or a manufacturer-approved contractor: homes outside our service area, work that needs a specialty trade like specialized roofing or a gas appliance, or an emergency somewhere else on the schedule that pulls our guys away. When that happens, we still coordinate everything on your behalf and stay on the ticket until it's wrapped up.
Joel and Noah, our in-house warranty technicians
Joel and Noah know these homes inside and out. They are friendly, easy to work with, and motivated to give you the best possible experience.
What to expect on visit day
Arrival window. Visits typically start between 8:00 and 11:00 AM depending on how far we're driving. We'll confirm a ballpark arrival time with you a day or two ahead so you're not guessing.
How long it takes. Most Welcome Home visits take a few hours. A longer punch list or follow-up work can run up to two days.
You don't need to be home. If it works better for you to be there, great. If it doesn't, just let us know how to access the home and we'll handle the rest. We'll send you a full recap when the work is done.
Service area
Our in-house warranty team currently services homes located within:
- Oregon
- Washington
Homes outside Oregon and Washington may require a manufacturer-recommended contractor for service work. In those cases, timelines depend on the contractor's availability, but we stay on the ticket with you and help coordinate the process start to finish.
From delivery day through the Welcome Home visit
Delivery day walkthrough
Whenever possible, we have someone from NW Tiny Homes on site when your home is delivered. A field technician or team member will walk the home with you after it is placed. Anything you or anyone with you notices goes on the punch list for the Welcome Home visit. Delivery day is mainly about placing the home safely and identifying what needs attention.
The Welcome Home warranty visit
Once the home is delivered, fully set, and leveled, we schedule the Welcome Home visit. Typically the same week or one to two weeks after delivery, depending on our schedule. The home must be properly set and leveled before warranty work can begin, and ideally utilities are connected so we can test systems.
When our technician arrives, they walk the home with you, mark the areas they plan to address, do the work, then walk it with you one more time and have you sign off before they leave.
Complimentary 3 to 6 month touch-up
Because these homes settle after installation, small cosmetic cracks can show up in the first few months, even after the Welcome Home patch. It is normal and nothing to worry about. If you are in our service area, we will stop by for a complimentary touch-up around three to six months after the initial visit. Just let us know you would like one when we are in your area next. View the complete Drywall Cracks & Repair Guide
What we typically handle during the warranty visit
The Welcome Home visit focuses on the adjustments and finishing work that commonly come up after transporting a Park Model RV Tiny Home. This often includes:
- Drywall crack repairs and cosmetic touch-ups
- Window adjustments
- Door adjustments and lock alignment
- Cleaning minor paint overspray
- Helping access electrical panels and utilities
- Sealing the electrical cord entry point
- Dryer vent cut-out and sealing (when applicable)
- Removing roof transport protection
- Removing other shipping materials
If utilities are already installed and ready at your site, our team can assist with basic final connections and system checks. That includes plugging in the 50 AMP cable, connecting water via RV hose, and turning on the electric panel to verify operation.
A quick note on scope
Our team does not perform utility installation work on the property itself. All electrical, plumbing, and gas systems must be installed and approved by licensed professionals before the visit. We focus on systems and components included with your home. Installation of third-party appliances or customer-supplied items is not typically included, unless it was part of your original order with NW Tiny Homes.
Warranty visit coming up? Here's what to expect and how to prep for it.
Important move-in guidance
We strongly recommend not moving into the home until the warranty visit is complete. Furniture and personal belongings slow our technicians down and keep us from doing the job cleanly.
The home also needs to be properly set and leveled before regular use. Excess movement before leveling can cause additional drywall cracking. Waiting until the warranty visit is finished keeps your home in the best shape long-term.
Beyond the factory warranty
After the warranty year, we are still here.
The factory warranty is 12 months. Our support is not on a timer. Most issues on a Park Model RV Tiny Home are simple because the home itself is simple. A lot of what we hear from owners is solved by a text, a photo, and a short video back from Joel or Noah. No charge, no ticket, no runaround.
Here is how it actually works:
Solved over the phone
Send us a photo and a short description. If it is a five-minute fix or a twenty dollar part from the hardware store, we will tell you. No charge, ever, for this kind of help.
On-site in our service area
If you are in our service area and it is something our team can handle, we will. Rates are not upcharged. You cover our tech's time and any materials, nothing more. Our in-house team is the reason we can offer this without turning service into a profit center.
Pointed to the right person
If it is outside our lane, like specialized roofing, county permit questions, or a gas appliance, we point you to someone we already trust. You still only make one call. We just make sure the next person knows what they are doing.
Reach out any time. Text photos or video if you can. It almost always helps us help you faster.
Why a tiny home is easier to support than you might think
A Park Model RV Tiny Home has roughly 400 square feet, one water heater, one electrical panel, and a dozen or so plumbing connections. Compared to a stick-built house, there is very little that can break that we cannot diagnose on a phone call and fix inside an hour.
That is a feature, not a bug. It is the reason we can keep the post-warranty promise above without staffing up a whole service department or charging a premium for the privilege.
Appliances and additional services
Appliance warranties
Appliances like the refrigerator, microwave, dishwasher, and oven are covered by their individual manufacturers. Most carry a one-year Whirlpool warranty. Register your appliances after receiving your home and contact the manufacturer directly if an issue comes up. This is the fastest path because they prefer to work directly with the homeowner. If you hit a wall with them, text us. We have helped owners escalate appliance claims before and we know the shortcuts.
Additional services
Our warranty team can help with certain upgrades if they are scheduled ahead. These may include stair construction and other finishing items. They are typically billed during production or added to the service visit invoice.
If something comes up later
Contact NW Tiny Homes first. Send a short description of the issue along with photos or video if possible. We will help determine the best path forward.
If the repair falls under the manufacturer's warranty, we handle the claim with the factory directly. You do not have to call them yourself. If it is outside the scope of warranty, we still do our best to help you figure out the fix or connect you with the right person.
Frequently asked questions
Straightforward answers to the questions we hear most often.
What are the most common issues you see after delivery?
Almost all of them are transport-related and cosmetic. Drywall and settling cracks, window trim adjustments, door mis-alignment, minor paint chips, window overspray, and general tidying up. These are the exact things we expect and plan for on the Welcome Home visit.
How quickly will you respond to a warranty request?
Our goal is to be in touch the same business day on any warranty issue, and at the latest by the next business day. Our phone is open daily for calls, and texting photos or a short video is often the fastest way to get us moving on a fix.
Who do I call first?
Us. Always call NW Tiny Homes first. We represent you to the manufacturer and handle the claim on your behalf.
What counts as a safety issue?
Anything water, gas, or electrical. Anything that would keep you from safely sleeping in the home. On safety issues, we prioritize same-day contact and get a plan moving immediately.
What happens in year two and beyond?
We are still here. Most issues are solved by a text and a photo at no charge. If it is in our service area and our team can handle it, we will come out, and you only cover the tech's time at our regular rate plus any materials. No upcharges. No trip fees. No "premium" service pricing. If it is outside our lane, we connect you with someone we already trust.
What if the factory pushes back on a warranty claim?
We work it out with them. You do not end up stuck in the middle. That is the whole point of being your single point of contact.
What if my home is outside your service area?
For homes outside Oregon and Washington, we coordinate with a manufacturer-recommended contractor for the on-site work. We stay on the ticket with you until it's resolved. You do not get handed off.
Does warranty response slow down during build season?
No. Our warranty team is separate from the sales team. Build season does not change our response time to owners.
We want you to love your Park Model RV Tiny Home.
Not for 12 months. Not until the paperwork runs out. As long as you own it.
If something comes up, just reach out. We'll pick up.
Joel, Noah & the rest of your friends at the NW Tiny Homes Team